The Casino Manager is the employee of the Casino Operator organization. He is the CEO of the online casino and is responsible for its smooth functioning. He would liaise with the external input providers like the Gaming Jurisdiction and Software Provider. He would for example ensure that new games or promotions or banking options are seamlessly integrated with the existing software. He would also ensure that the staff working under him is performing its duties.An online casino is run by an organization usually designated as “Casino Operator” with inputs from other organizations. The online casino is licensed by a “Gaming Jurisdiction”, which ascertains that the Casino Operator has access to the financial and operational resources required to run the online casino. The online gaming software is not developed by the operator but the license to use it is obtained from a dedicated “Software Provider”. The marketing of the online casino is done through an “Affiliate Program”. Some of the key functionaries involved in running an online casino are discussed below.
It is true of online casinos that all customers are not equal. Customers who wager larger amount get special treatment and greater benefits from the online casino. Usually these benefits are given in a graded scale depending on the wagering level. It is the responsibility of the Loyalty Rewards and VIP Reps to ensure that these benefits are given as promised. VIP Reps keep track of the wagering done by the customers and inform them what benefits they are eligible for and help them in claiming those. They would also offer personalized service to customers from higher VIP levels.